About

An initiative by the Bihar government to provide public services within a specified time in a transparent and convenient manner through online services to the citizens. This [portal enables to connect the people of the state to facilitate with various government services through online. It helps the people to access each department and make use of the facilities with ease.

e-District is a Mission Mode Project in the State category under the National e-Governance Plan (NeGP) of the Ministry of Electronics & Information Technology (MeitY), Govt. of India. The aim of this project is to provide Government service to the citizens and Businesses at their door-steps. The project is being executed in Bihar by the Department of Information Technology (DIT), Govt. of Bihar through ServicePlus, a configurable e-Service delivery and grievance redressal software framework of National Informatics Centre (NIC), Govt. of India. The online e-Services on ServicePlus will automate front-end as well as back-end work-flow processes of Government to Citizen (G2C) and Government to Business (G2B) services. National Informatics Centre (NIC), Bihar is participating in the project as Application Development Agency (ADA) and state-wide roll-out of the e-Services is being facilitated by the corresponding Service Provider Department (SPD), Govt. of Bihar in coordination with Department of Information Technology (DIT), Govt. of Bihar and Bihar PrashasnikSudhar Mission (BPSM) Society, Govt. of Bihar.

 List of RTPS Services

  1. General administrative department

·         Issuance of Residential Certificate

·         Issuance of Caste Certificate

·         Issuance of Income Certificate

·         Issuance of Income & Asset Certificate for Economically Weaker Section

·         Issuance of BC / EBC (Non-Creamy Layer) Certificate 

·         Issuance of OBC (Non-Creamy Layer) Certificate

 

2.                   Social welfare department

·         Application for Social Security Pension Schemes

·         Application for Mukhyamantri Kanya Vivah Yojna

·         Application for Rashtriya Parivar Labh Yojna

·         Application for Mukhyamantri Kanya Utthan Yojna

·         Application for Mukhyamantri Vridhjan Pension Yojana

 

3.                   Planning and development 

·         Issuance of Birth Certificate

·         Issuance of Death Certificate

4.                   Labour resource department

·         Application for Bihar State Non-Resident 

·         Labour Accident Compensation Scheme

5.                   Revenue and land reforms department

·         Land Possession Certificate

6.                   Food & consumer protection department

·         Issuance of New Ration Card


·         Application for Rectification in Ration Card

RTPS SERVICE RELATED Documents 

  • Voter ID

  • Passport

  • Driving License

  • Service ID Card

  • Passbook (with Photo issued by Bank / Post Office)

  • PAN Card

  • Smart Card (issued under Plans of Ministry of Labour)

  • MGNREGA Job Card

  • Health Insurance Smart Card (issued under Plans of Ministry of Labour)

  • Pension Document (with Photo)

  • Govt. ID Card (issued to MP, MLA, MLC)

  • Aadhaar Card

Quick references for users

Data based integrated, configurable, e-Service delivery and grievance redressal software framework which can be easily accessed by the public


Applicant User Manual

(i) Online Mode: -

·        Applicants can apply online any-time (24 x 7) through any-means (Desktop,

Laptop, Tablet, Smartphone, etc having Internet connection) from any-where

(Home, Office, Internet Dhaba, Kiosk, Common Service Centre (CSC), Citizen

Facilitation Centre (CFC) etc).

·        Online Applicants are advised to go through “Applicant User Manual” before

applying in ServicePlus for getting services. Download it from “User Manual”

section of the homepage (http://serviceonline.bihar.gov.in).

·        Applicants need to sign-up (one time), login, fill Online Application Form, upload

Attachment(s) (scanned copy of service specific document at least the mandatory

(*) document), and submit the Application. So, before applying for any service,

they are advised to keep ready the scanned copy of those documents preferably in

small-sized PDF format.

·        Optional / mandatory Aadhaar based Authentication (by Name Matching and OTP

on Registered Mobile) facility is available depending on service. Applicants should authenticate themselves through Aadhaar based Authentication.

·        Applicants will get online Acknowledgement along with a copy of Application

Submitted. Download / print it for future use.

·        If Aadhaar based authentication not done, Applicants need to upload

FAQs

·        How to avail of online RTPS service?

If you are a new user, "Register Yourself" first and create your Login-Id and Password. For this, a working Email-Id or Mobile No. will be required. Keep this Login-Id and Password safe for use of Service Plus in the future.

2. Click on the desired service of respective Service Provider Department under "RTPS Services" on left side of Homepage and then login with your credentials - Email-Id and Password or Mobile No. and OTP.

3. A new page will appear, click on "Apply for Service".

4. An Application Form will appear, fill it carefully, attach a scanned copy of a passport-size photo (< 300 KB) or use a webcam to capture photos and then [Submit]. You can also save [Draft] for modification, if any, later on, and finally [Submit].

5(a). If Aadhaar number provided in the Form, Aadhaar authentication will be done via OTP sent on the Aadhaar registered Mobile number.

5(b). If Aadhar number not provided, you need to upload any one of the 12 identity proofs recognized by Election Commission of India.

6. View the filled information carefully. [Edit] any incorrect information and then [Submit]. Click on [Attach Annexure] to upload required document(s) and then [Submit].

7. After successful submission of the application, you should download / print Acknowledgment and keep it safe for future use. Wait for the issuance of the Certificate and do not apply again.

8. After issuance of Certificate / Sanction Letter, it will be sent to your ServicePlus Inbox and Email-Id. A download link will also be sent through SMS. You can get your Certificate / Sanction Letter from any of these 3 ways.

9. The status of the service will be sent to you through SMS and Email from time to time. For this, you should provide valid Mobile No. and Email-Id while filling the Application Form.

·        How to avail online Services of Labour Resources Department?

If you are already registered on SSDG Portal (http://bihar.gov.in) then "Reset" your password by clicking on the "Forgot Password". If you are a new user, "Register Yourself" first and create your Login-Id and Password. For this, a working Email-Id or Mobile No. will be required. Keep this Login-Id and Password safe for use of Service Plus in the future.

2. Click on the desired service of Labor Resources Department under "Other Services" on the left side of Homepage and then login with your credentials - Email-Id and Password or Mobile No. and OTP.

3. A new page will appear, click on "Apply for Service".

4. An Application Form will appear, fill it carefully, and then [Submit]. You can also save [Draft] for modification, if any, later on, and finally [Submit].

5. View the filled information carefully. [Edit] any incorrect information and then [Submit]. Click on [Attach Annexure] to upload required document(s) and then [Submit].

6. If the service is paid, then the option of [Make Payment] will appear, click on it and pay the fee. If the service is unpaid, then just [Submit].

7. To make a payment, you will be automatically transferred to OGRAS (Online Government Receipt Account System) from ServicePlus. On OGRAS, choose "period year" and select "ePayment" option in the "payment mode" and select the Bank from which you want to make payment. You can also make payment through Net Banking / Debit Card / Credit Card etc. Never select the "Payment over the bank counter (Cash/Cheque)" option given under "Payment Mode". After payment, you can download / print Acknowledgement from OGRAS / Bank for future use. Now, you will automatically be transferred back to ServicePlus.

8. Download/print Acknowledgment from ServicePlus and keep it safe for future use.

9. The License would be sent to your ServicePlus Inbox, which you can download after login into ServicePlus. 

10. The status of the service will be sent to you through SMS and Email from time to time. For this, you should provide valid Mobile No. and Email-Id while filling the Application Form.

·        How to avail Other Online Services?

If you are a new user, "Register Yourself" first and create your Login-Id and Password. For this, a working Email-Id or Mobile No. will be required. Keep this Login-Id and Password safe for use of ServicePlus in the future.

2. Click on the desired service under "Other Services" on the left side of the Homepage and then login with your credentials - Email-Id and Password or Mobile No. and OTP.

3. A new page will appear, click on "Apply for Service".

4. An Application Form will appear, fill it carefully, and then [Submit]. You can also save [Draft] for modification, if any, later on, and finally [Submit].

5. View the filled information carefully. [Edit] any incorrect information and then [Submit]. Click on [Attach Annexure] to upload required document(s) and then [Submit].

6. If the service is paid, then the option of [Make Payment] will appear, click on it and pay the fee. If the service is unpaid, then just [Submit]. 

7. Download / print Acknowledgment and keep it safe for future use.

8. The Certificate / License / Sanction The letter will be sent to your ServicePlus Inbox and/or Email-Id. Download links may also be sent through SMS. You can get your Certificate / Sanction Letter from any of these 3 ways.

9. The status of the service will be sent to you through SMS and Email from time to time. For this, you should provide valid Mobile No. and Email-Id while filling the Application Form.

·        How to pay fees for online Services?

The fee may apply for some services. The fee is paid by the applicant to the Service Provider Department through OGRAS (Online Government Receipt Account System) Payment Gateway of the Finance Department, Govt. of Bihar.

2. Fill the online Application Form; attach the necessary document(s), and finally [Make Payment]. You will be automatically transferred to OGRAS from Service Plus.

3. On OGRAS, choose "period year" and select the "e-Payment" option in the "payment mode" and select the Bank from which you want to make payment. You can also make payment through Net Banking / Debit Card / Credit Card etc. Never select the "Payment over the bank counter (Cash/Cheque)" option given under "Payment Mode". 

4. After payment, you can download / print Acknowledgement from OGRAS / Bank for future use. Now, you will automatically be transferred back to Service Plus.

5. Never close or refresh or interrupt the browser during the transition between Service Plus and OGRAS and processing payment.

6. After successful payment, your application will be submitted on ServicePlus. Sometimes "Success" payment status gets delayed to reach ServicePlus and it remains in "Pending" status. If the payment is already debited from your bank account, please don't make a payment again.

7. Please "Re-validate Payment" on ServicePlus to get the "Success" payment status from OGRAS. You may get the message "Please try after some time". It means ServicePlus is still getting a "Pending" status from OGRAS. Please "Re-validate Payment" after some interval until the application is submitted successfully.

8. Make repayment only when the previous payment has become "Failure" and the application moves to the "Draft" section.

·        How to get Technical Support?

For technical support, please contact in the following order: - 

1. Panchayat, Block cum Circle, Sub-Division, District, Division, and Department level Executive Assistant,

2. Block cum Circle and Sub-Division level IT Assistant through Executive Assistant,

3. District IT Manager through IT Assistant,

4. DIO / ADIO of NIC District Centre and Department IT Manager though District IT Manager, and 

5. Service Plus Team of NIC Bihar through DIO / ADIO of NIC District Centre and Department IT Manager.

·        How to track my application status online?

Click on the option "Citizen Section" -> "Track Application Status" available on Homepage.

"Track Application Status" the form will appear.

Select suitable options; enter Application Reference Number and Date, and then [Submit]. The status will be displayed.



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