The Public Grievances Commission regulates a thorough instrument for the compelling redressal of complaints got from individuals from general society. Approaching complaints/objections are coordinated against the various divisions under the purview of the Government of the National Capital Territory (NCT) of Delhi, its nearby bodies, endeavors/different associations, possessed or considerably financed by the Government of Delhi. Delhi Police has likewise been brought under the Commission.
In the activity of its capacities, the PGC has a similar proportion of practical self-governance and autonomy as the Union Public Service Commission (UPSC).
The Government of NCT of Delhi with the earlier endorsement of the Central Government, Ministry of Home Affairs has set up a Public Grievances (Commission) with the end goal of giving a complete component to redressal of complaints of general society against the Departments of the GNCT of Delhi, Delhi Police and Local Bodies, Autonomous Organizations/Undertakings and different foundations claimed or significantly financed by the Government of Delhi. The Commission was set up vide a Resolution dated 25th September 1997 as a practically autonomous body, liable for the rapid redressal of objections of the general population, to make a move against demonstrations of exclusion or commission with respect to public authorities working in the associations of the Delhi Government and to suggest such activity as thought about important for expulsion of such complaints.
WHO CAN APPROACH THE COMMISSION
Any influenced individual may submit a question, to the Commission giving explicit subtleties of the case upheld by pertinent documents.
The candidate is likewise needed to swear a testimony on plain paper affirming the accuracy of the realities given by him and furthermore that the topic of the objection it isn't sub-judice. On getting the objection, the remarks of the Departments are called for and afterward the Commission hears the complainant and the officials together so as to discover a solution.
The hearing additionally encourages the assessment of nonexclusive issues which go to the Commission's notification, preliminary to passing orders.
The help of a lawful expert isn't allowed. (The Commission additionally engages applications sent by post.)
PROCESS FOLLOWED BY THE COMMISSION IN HEARING COMPLAINTS
The Commission calls for such records and request such authorities as thought about essential, likewise calls the complainant, hears him and goes to a brisk choice regarding whether there has been any neglect with respect to the authorities concerned.
The Commission lays accentuation on the expedient removal of complaints. Under the Resolution of the Government, it is officeholder on the officials of the Government of NCT just as the Commissioner of Delhi Police to guarantee that the archives called for by the Commission are outfitted to it inside the time period determined and furthermore to guarantee that authorities, assuming any, brought by the Commission show up before it at such time and date as fixed for the purpose.
The Commission passes talking orders and in situations where it is held that the claims made against the authorities concerned are at first sight built up, the Commission prescribes move to be made against the failing authorities.
PROCEDURE FOR FILING COMPLAINTS/REGISTERING A GRIEVANCE WITH THE COMMISSION
Any violated individual may present an inquiry recorded as a printed copy to the Secretary of the Commission giving unequivocal nuances of his objection or all around. See Grievance Redressal Form : Click The dissent should be properly maintained by the going with:
•Supporting chronicles like the application, etc made by the complainant to the divisions/Public Body or the affiliation decided above and the inaction or an unseemly exercises taken by the concerned position/office on the same.
•Duplicate of solicitation passed by any of the specialists of these Departments/Bodies (yet not being the arrangements of any neighbourly/criminal Courts, Tribunals legitimate or semi lawful pros) justifying grumbling to the complainant.
•An appropriately sworn attestation on plain paper must be archived by the complainant certifying the rightness of real factors/claims made by him in the application and besides containing a declaration that the subject of the protest isn't sub-judice under the watchful eye of any official court or lawful or semi lawful force.