Introduction

The Department of consumer Affairs has launched this portal for registering on-line complaints for Grievances Against dishonourable Advertisements (GAMA ).

Any promotion or promotion through TV, Radio, or the other electronic media, Newspapers, Banners, Posters, Handbills, wall-writing etc. to misrepresent the character, characteristics, qualities or geographic origin of products, services or business activities therefore on mislead the patron may well be loosely outlined as a dishonorable promotion.

In straightforward terms any promotion that offers false info, creating false claims or contravening the other provision of the advertising code are often termed as a dishonorable promotion.

Consumer Awareness

Right to Safety
Means right to be protected against the selling of products and services, that ar venturous to life and property. The purchased merchandise and services availed of shouldn't solely meet their immediate wants, however additionally fulfil future interests. Before getting, customers ought to impose the standard of the merchandise also as on the guarantee of the merchandise and services. they ought to ideally purchase quality marked merchandise like ISI,AGMARK, etc.


Right to be told
Means right to be told concerning the standard, quantity, potency, purity, normal and value of products therefore on defend the patron against unfair trade practices. Consumer ought to impose obtaining all the data concerning the merchandise or service before creating a alternative or a call. this may alter him to act sagely and responsibly and additionally alter him to abstain from falling prey to high mercantilism techniques.


Right to settle on
Means right to be assured, where doable of access to type of merchandise and services at competitive value. just in case of monopolies, it means that right to be assured of satisfactory quality and repair at a good value. It additionally includes right to basic merchandise and services. this is often be} as a result of unrestricted right of the minority to settle on can mean a denial for the bulk of its fair proportion. This right are often higher exercised in an exceedingly competitive market wherever a range of products ar accessible at competitive costs.

Right to be detected
Means that consumer's interests can receive due thought at acceptable forums. It additionally includes right to be delineated in varied forums shaped to contemplate the consumer's welfare. The customers ought to kind non-political and non-commercial client organizations which may tend illustration in varied committees shaped by the govt. and alternative bodies in matters regarding customers.

Right to hunt redressal
Means right to hunt redressal against unfair trade practices or unscrupulous exploitation of customers. It additionally includes right to truthful settlement of the real grievances of the patron. Consumers should create grievance for his or her real grievances.Many a times their grievance is also of tiny price however its impact on the society as an entire is also terribly massive. they will additionally take the assistance of client organisations in seeking redressal of their grievances.

Right to client Education
Means the proper to amass the information Associate in Nursingd ability to be an well-read client throughout life.Ignorance of customers, notably of rural customers, is especially answerable for their exploitation. {they should|they ought to|they should} grasp their rights and must exercise them. solely then real client protection are often achieved successfully.

Consumer Responsibilities

  • Be Associate in Nursing moral client

  • Be truthful and not interact in malpractices.

  • Be aware of the standard and safety of products and services whereas getting.

  • Collect info a few product or service and update yourself with changes or innovations of prevailing technology.

  • Think and create decisions severally matching your wants.

  • Speak out, inform makers and governments of wants and needs .

  • Complain or inform business along side people concerning yearning with a product or service in Associate in Nursing honest approach. https://gama.gov.in/ConsumerAwareness.aspx  

What is GAMA?

The Department of client Affairs has launched this portal for registering on-line complaints for Grievances Against dishonest Advertisements (GAMA ).

What is a dishonest advertisement?

Any advertisement or promotion through tv, Radio, or the other electronic media, Newspapers, Banners, Posters, Handbills, wall-writing etc. to misrepresent the character, characteristics, qualities or geographic origin of products, services or industrial activities therefore on mislead the patron might be generally outlined as a dishonest advertisement.

In easy terms any advertisement that offers false info, creating false claims or contravening the other provision of the advertising code are often termed as a dishonest advertisement.

Types of advertisements you'll complain about?

Advertisements showing in News Papers, hoardings, handbills, wall writing also as advertisements within the electronic media like TV channels, radio channels, websites etc. ar some examples.

What do I do as a client after I see such advertisements?
As Associate in Nursing aware client, you'll register a grievance along side a duplicate / video / audio of such advertisement through the online portal the GOI at http://gama.gov.in .

How do I register my grievance?

Step 1. a 1 time registration is needed for lodging a grievance. For registration attend the online portal http://gama.gov.in and click on on the login link and so singup giving details needed, verify through your email. The User id and watchword ar created.

Step2. mistreatment this user id and watchword, enter into the portal and fill in need details of grievance attaching necessary audio / video / fastener / photograph (if available).

Is there any alternate approach for registering my complaints?
You can register a grievance along side the copy / video / audio of such advertizement through the closest Grahak Suvidha Kendra or selected Voluntary client Organizations (VCOs) United Nations agency can successively lodge your grievance through the online portal of the GOI at http://gama.gov.in to bring it to the notice of the govt..

What happens to the complaint?
Regional Language native|and native} complaints are preoccupied by Grahak Suvidha Kendras / Voluntary client Organizations (VCOs) because the case is also with acceptable local authorities.
National level grievances would be forwarded to the involved regulator of the world to that the complaint pertains. Complaints would even be monitored for follow up action by the Department of client Affairs. Regulators are successively take up the matter with the involved Company / Agency for remedial action. All VCOs, regulators and DoCA can update the action taken by them often through the online portal.
All unresolved complaints are placed before the Inter-Ministerial Committee grooved by the Department of client Affairs, for inward at a logical conclusion.

How do I track the standing of my complaint?
Complainants may login mistreatment user id and watchword provided at the time of registering grievance and may track the standing. instead, GSK / VCOs would inform the litigant, if the grievance was lodged through them, from time to time.

What Action do I expect on my complaint?

Every grievance are registered and a novel grievance ID is issued. The litigant will track the standing of the grievance mistreatment this ID.

The grievance are forwarded to the involved regulator / authority for action against those answerable for the dishonest advertisement. Action in keeping with the provisions of the prevailing law are initiated.

Who are the authorities?
The Government Departments / self-activating Authorities / Ombudsmen ar the authorities.

Who are contact person within the Department of client Affairs?

Deputy Secretary (Publicity)

Department of client Affairs

Krishi Bhawan. capital of India - 110001

Email : dspub-ca@nic.in

What alternative choice is out there for consumer?
A consumer/complainant has Associate in Nursing choice to acceptable District client Fora / State Commission / NCDRC once a case is sub-juidce.

CONSUMER PROTECTION ACT, 1986

The Consumer Protection Act, 1986 was enacted to guard the interests of the customers. this is often a vital landmark legislation within the field of client protection because it provides for institution of three-tier quasi-judicial client disputes Redressal machinery at the District, States and National levels to render easy, cheap and speedy justice to customers. These Redressal agencies have the jurisdiction to adjudicate the complaints received from customers against any defect within the merchandise purchased or deficiencies within the services availed or the other trade follow. The Act additionally provides for institution of client Protection Councils at the Central, State and District levels that ar informative Bodies to market and defend the rights of customers.
Besides the National client Disputes Redressal Commission (NCDRC) at the national level, thirty five State client Disputes Redressal Commissions (State Commissions) and 618 District client Disputes Redressal Fora (District Fora) ar purposeful within the country as on thirty one.03.2014. These client Fora have put together disposed of over ninety one.10% of the overall of forty one,18,530 cases filed since origin.
The Consumer Protection Act, 1986 has been earlier amended 3 times within the years 1991, 1993 & 2002 to form the act a lot of purposeful so as to widen the scope and to strengthen the functioning of client For a more modification is underneath method.

DEFINITION OF CUSTOMERS
As per client Protection Act, 1986, “Consumer” means that anyone United Nations agency buys or avails of any service for a thought that has been paid or secure or part paid and part secure underneath any system of credit etc. (for details consult with Section 2(1)(d) of CP Act, 1986).

CONSUMER’S RIGHTS

The right to be protected against the selling of products and services that ar venturous to life and property.

The right to be told concerning the standard, quantity, potency, purity, normal and value of products or services because the case is also, therefore on defend the patron against unfair trade practices.

The right to be assured, where doable, access to a range of products and services at competitive costs.

The right to be detected and to be assured that consumer’s interests can receive due thought is acceptable 

The right to hunt redressal against unfair trade practices for restrictive trade practices or unscrupulous exploitation of customers and The right to client education.

FAQs

Q. What is GAMA?
The Department of client Affairs has launched this portal for registering on-line complaints for Grievances Against dishonest Advertisements (GAMA ).

Q. What is a dishonest advertisement?
Any publicity or promotion through tv, Radio, or the other electronic media, Newspapers, Banners, Posters, Handbills, wall-writing etc. to misrepresent the character, characteristics, qualities or geographic origin of products, services or business activities thus on mislead the patron can be generally outlined as a dishonest publicity.
In easy terms any publicity that offers false info, creating false claims or contravening the other provision of the advertising code are often termed as a dishonest publicity.

Q. Types of advertisements you'll be able to complain about?
Advertisements showing in News Papers, hoardings, handbills, wall writing similarly as advertisements within the electronic media like TV channels, radio channels, websites etc. area unit some examples.

Q. What do I do as a client once I see such advertisements?
As associate degree aware client, you'll be able to register a criticism at the side of a duplicate / video / audio of such publicity through the net portal the GOI at http://gama.gov.in .

Q. How do I register my grievance?
Step 1. a 1 time registration is needed for lodging a criticism. For registration visit the net portal http://gama.gov.in and click on on the login link then singup giving details needed, verify through your email. The User id and countersign area unit created.
Step2. exploitation this user id and countersign, enter into the portal and fill in need details of criticism attaching necessary audio / video / fastener / photograph (if available).

Q. Is there any alternate approach for registering my complaints?
You can register a criticism at the side of the copy / video / audio of such publicity through the closest Grahak Suvidha Kendra or selected Voluntary client Organizations (VCOs) WHO can successively lodge your grievance through the net portal of the GOI at http://gama.gov.in to bring it to the notice of the govt.

Q. What happens to the complaint?
Regional Language native complaints are concerned by Grahak Suvidha Kendras / Voluntary client Organizations (VCOs) because the case is also with acceptable local authorities.
National level criticisms would be forwarded to the involved regulator of the arena to that the complaint pertains. Complaints would even be monitored for follow up action by the Department of client Affairs.
Regulators are successively take up the matter with the involved Company / Agency for remedial action. All VCOs, regulators and DoCA can update the action taken by them frequently through the net portal. All unresolved complaints are placed before the Inter-Ministerial Committee implanted by the Department of client Affairs, for incoming at a logical conclusion.

Q. How do I track the standing of my complaint?
Complainants might login exploitation user id and countersign provided at the time of registering criticism and might track the standing. or else, GSK / VCOs would inform the litigator, if the criticism was lodged through them, from time to time.

Q. What Action do I expect on my complaint?
Every criticism are registered and a novel criticism ID is issued. The litigator will track the standing of the criticism exploitation this ID.
The criticism is forwarded to the involved regulator / authority for action against those to blame for the dishonest publicity. Action consistent with the provisions of the prevailing law are initiated.

Q. Who area unit the authorities?
The Government Departments / automatic Authorities / Ombudsmen area unit the authorities.

Q. Who are contact person within the Department of client Affairs?
Deputy Secretary (Publicity)

Department of client Affairs

Krishi Bhawan. Indian capital - 110001

Email : dspub-ca@nic.in

Q. What alternative possibility is accessible for consumer?
A consumer/complainant has associate degree choice to acceptable District client Fora / State Commission / NCDRC once a case is sub-judice.

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