Odisha Consumer Complaint


To protect the rights of consumers in India an act called, Consumer Protection Act, 1986 was passed in the year 1986 in the Parliament of India. It makes provision for the formation of consumer councils and other authorities for the resolution of consumers' disputes and for matters connected therewith also. In October 1986 the Act was passed which came in force on December 24 1986. This day is celebrated as consumer protection day.

Who is eligible to file a complaint in Odisha?



Any Voluntary consumer organization which is registered

The Central govt.

The State govt or UT Administration

One or more consumer on behalf of number of other consumers who has the same interest

How to File a complaint?


The first step is to send a written notice to the vendor or Manufacturer explaining the matter and therefore the reason why you're sad with the merchandise or service.

What your notice ought to contain:

In the notice, you must note:

For claims over Rs. 10,000, it's extremely counseled that you simply consult a attorney and send the notice through the attorney, on an officer letter paper. this can confirm to the vendor that you simply square measure serious concerning taking action at law.

STEP 2: Wait for the vendor to reply

Once you send the legal notice, it's probably that the corporate can reply to your issue. Some may give you truthful compensation. At this stage, you want to recognize what affordable compensation is appropriate to you. exacting a awfully high quantity as compensation can get you obscurity as courts won't entertain. If there's no response among the stipulated time, that is typically fifteen days, you've got the correct to approach the patron forum.

STEP 3: Select the right FORUM

Based on the worth of products or services you've got purchased or the compensation you claim, you'll be able to approach the acceptable client forum/commission, i.e., the Odisha District Forum, Odisha State Commission or the Indian National Commission. You've got the choice of filing the grievance yourself or appointing associate advocate to represent you before the forum/commission. The time taken for the proceedings will vary between 6 to 18 months.

STEP 4: File a  WRITTEN grievance

Each forum includes a prescribed format you want to adhere to whereas filing the written grievance. You have to attach all the relevant documents supporting your grievance, like invoices, receipts, delivery challans, communication in writing (emails and SMS also), etc. it's necessary to submit the legal notice that you simply visited the vendor or service supplier in order that the court is convinced that you simply tried to resolve this dispute out-of-court.

STEP 5: COURT FEE for client grievance

To file a client grievance, you have to pay a court fee:
If the case is set in your favour, the Court can direct the vendor to compensate you together with all of your legal prices, like court fees and attorney fees.


Where to file a complain?


District Consumer Disputes Redressal Forum (DCDRF): Known as the "District Forum" made by the State Government in every district of the State. The State Government might establish more than one District Forum in a district. It is a district level court that handles cases valuing up to2 million (US$29,000)

State Consumer Disputes Redressal Commission (SCDRC): Known as the "State Commission" established by the State Government in the State is a state level court that handles cases valuing less than 10 million (US$140,000)

National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government deals with issues of more than 10 million







Required Documents

·        Name & Complete address of petitioner

·        Name & Complete address of the accused

·        Date of Purchase / service rendered

·        Amount paid for goods/services rendered

·        Quantities and Items of goods / characteristic of service

·        Does the complaint relate to biased restrictive trade practice/ defective goods/ deficient service/ charging more price

·        Copies of bills/ vouchers/ receipts and copies of correspondence made, if any


Motive of the Central Council

Right to Safety
Means right to be protected against the selling of products and services, that ar venturous to life and property. The purchased merchandise and services availed of shouldn't solely meet their immediate wants, however additionally fulfil future interests. Before getting, customers ought to impose the standard of the merchandise also as on the guarantee of the merchandise and services. they ought to ideally purchase quality marked merchandise like ISI,AGMARK, etc.

Right to be told
Means right to be told concerning the standard, quantity, potency, purity, normal and value of products therefore on defend the patron against unfair trade practices. Consumer ought to impose obtaining all the data concerning the merchandise or service before creating a alternative or a call. this may alter him to act sagely and responsibly and additionally alter him to abstain from falling prey to high mercantilism techniques.

Right to settle on
Means right to be assured, where doable of access to type of merchandise and services at competitive value. just in case of monopolies, it means that right to be assured of satisfactory quality and repair at a good value. It additionally includes right to basic merchandise and services. this is often be} as a result of unrestricted right of the minority to settle on can mean a denial for the bulk of its fair proportion. This right are often higher exercised in an exceedingly competitive market wherever a range of products ar accessible at competitive costs.

Right to be detected
Means that consumer's interests can receive due thought at acceptable forums. It additionally includes right to be delineated in varied forums shaped to contemplate the consumer's welfare. The customers ought to kind non-political and non-commercial client organizations which may tend illustration in varied committees shaped by the govt. and alternative bodies in matters regarding customers.

Right to hunt redressal
Means right to hunt redressal against unfair trade practices or unscrupulous exploitation of customers. It additionally includes right to truthful settlement of the real grievances of the patron. Consumers should create grievance for his or her real grievances.Many a times their grievance is also of tiny price however its impact on the society as an entire is also terribly massive. they will additionally take the assistance of client organisations in seeking redressal of their grievances.

Right to client Education
Means the proper to amass the information Associate in Nursingd ability to be an well-read client throughout life.Ignorance of customers, notably of rural customers, is especially answerable for their exploitation. {they should|they ought to|they should} grasp their rights and must exercise them. solely then real client protection are often achieved successfully.


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