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RERA Complaint in Goa

RERA Complaint in Goa

The RERA (Real Estate Regulation and Development Authority) Act, 2016 was passed to protect consumers from fraudulent practices of developers and to expose property sales. The Act came into effect on May 1, 2017 in all provinces of India to ensure the speedy resolution of disputes in the real estate sector. With this in mind, each country has created its own action, its own website and its own authorities that give consumers the opportunity to lodge complaints about any failure regarding the registered service or agency services. 

Procedure to file a complaint against RERA 

Therefore, the procedure for lodging a complaint with RERA Goa is set out below which must be followed when registering a complaint with the RERA Authority of Goa:

Step 1: Go to the Complaints Registration tab in the RERA Goa section via the website ( and select the registration complaint option there.

Step 2: The form can be submitted online, where various details need to be completed as a complaint column against whether the project is registered in RERA Goa or not.

Step 3: Details of the complainant, his address and contact number. it is the necessary forums that need to be properly filled.

Step 4: Details of the respondent, his address and details of the complaint stating the assistance requested from RERA there.

Step 5: After submitting the supporting documents, the person must make an online payment or bank account of Rs. 5000 / - and then announcing and confirming his or her consent should click on the submit button.

Step 6: Store the reference number for use in the future.

Real Estate Rules

  1. The Goa Real Estate (Regulation and Development) (Appellate Tribunal Members, Officers and Employees Appointment and Service Conditions) Rules, 2017

  2. The Goa Real Estate (Regulation and Development) (Regulatory Authority Chairperson, Members, Officers and other Employees Appointment and Service Conditions) Rules, 2017

  3. The Goa Real Estate (Regulation and Development) (Regulatory Authority Form of Annual Statement of Accounts and Annual Report) Rules, 2017

  4. The Goa Real Estate (Regulation and Development) (Registration of Real Estate Projects, Registration of Real Estate agents, Rates of Interest and Disclosures on Website) Rules, 2017

  5. The Goa Real Estate (Regulation and Development) (Recovery of Interest, Penalty, Compensation, Fine payable, Forms of Complaints and Appeal, etc) Rules, 2017

Real Estate Act, 2016

The key elements of the Real Estate (Regulation and Development) Act, 2016 are as follows:

Real Estate Regulatory Authority and Court of Appeal

Central Government is the appropriate Government under the Goa State Act in terms of subsection (g) of Section 2 of the Act. Exercising the powers conferred on it by the third law in section 91) of section 20 and the first laws of section 94) of Act Central Govt. has appointed the Secretary of Housing, the Goa Administration as the Administrative Authority and the Value Added Tax Court, the State of Goa as the Court of Appeal respectively.

The key functions of the Council will be as follows:

  • Ensure Disclosure of Real Estate Projects by the promoters

  • Registration of Building Works

  • Registration of Real Estate Agents

  • Complaints Resolution

The Appellate Tribunal will hear appeals from decisions, directions or directives of the Real Estate Regulatory Authority. Any person who is aggrieved by any order or decision or order made by the Tribunal or the Judiciary may apply to the Court of Appeal.

Registration of Project Registration

All commercial and real estate projects will have to register except in project where

  • the proposed land development area exceeds 500 square meters

  • the number of flats proposed for construction does not exceed eight covering all categories

  • the facilitator has obtained a certificate of completion of a building project prior to the commencement of this Act

  • for the purpose of repairing or remodeling or remodeling that does not involve marketing, advertising or the new division of any apartment, building or building, as the case may be, under a real estate project

The project developer for sustainable assets, where all properties according to the approved plan have not received a Completion Certificate, will also need to be registered for that category of project which contains properties without a certificate of occupancy or completion.

If any promoter fails to register in terms of each Act, he or she will be liable to a fine of up to 10% of the estimated construction project costs. For continued violation of the law, you will be liable to imprisonment for a term of up to three years or a fine of up to 10% of the estimated cost of the construction project, or both.

In addition to registration, facilitators will be required to provide quarterly updates on project status to the authorities.

Registration of Real Estate Agents

All Real Estate Agents must register under this Act. No real estate agent may allow the sale or purchase or service of any person to assist in the sale or purchase of any property, flat or building, as the case may be, for a real estate project or part thereof, without obtaining registration under this section.

If any real estate agent fails to register, he or she will face a fine of R10,000 per day in the event of such default, which may increase to up to 5% of the cost of the site, apartment or buildings, as the case may be, for a building project, used for sale or purchase


Details of all Registered Projects will be available online to citizens including

  • approved plans, planning strategies, and details, approved by the relevant authority

  • Proposed Plan, Proposed Planning Plan for the whole project and Floor Space Index proposed to be consumed throughout the project, as proposed by the facilitator

  • Proposed value of the building or wings to be erected and the value of the building or wings allowed.

  • The wise time frame for project completion, including public infrastructure services such as water, sanitation and electricity.

The real estate sector has grown over the years but largely could not be controlled by a consumer protection perspective. Although consumer protection laws are available, the benefits they provide are only curative, but they do not prevent it. The Government of India has enacted the Real Estate (Regulation and Development) Act 2016 and all sections of the Act come into effect on May 1, 2017.


Any aggrieved person may lodge a complaint with RERA Goa or an adjudicator, as the case may be, in respect of any registered real estate project, in respect of any breach or breach of the provisions of this Act or the rules and regulations made thereunder.

Any person who is aggrieved by any direction or decision or order made by RERA Goa or by a judicial officer may apply to the Appellate Tribunal.

Any person who is aggrieved by any decision or order of the Appeal Tribunal may apply to the Supreme Court


The promoter will not accept more than 10% of the cost of the flat, plot, or building as it may be, as early payment or application fee, from a person without first entering into a written sale agreement with that person and registering the stated sale agreement

Seventy percent of the real estate project proceeds from the allocations will, from time to time, be deposited in a separate account which will be kept in a fixed bank to cover construction and land costs and will only be used for that purpose.

Withdrawal from such accounts will be equal to the percentage of project completion, which will be guaranteed by the engineer, architect and accountant in effect.

Official Website

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